The 7 Hotel

Great location — close to shopping, restaurants, and transportation. The staff were generally friendly, and overall I enjoyed my stay. The only issue I experienced was with the hot water. On the first night, I thought I might have been using the faucet incorrectly, and since it was quite late, I did not report it. As a result, I had to take a cold shower that evening. On the second night, when I returned to the hotel, I spoke with the receptionist about the issue. He mentioned that the boiler was probably not working properly. While I understand that problems can happen and that there may not have been an immediate solution available late at night, I felt that a simple apology for the inconvenience would have been appreciated. The response came across as somewhat frustrated, which made the situation a little disappointing. I did have some warm water that night, enough for a quick shower, and after reporting the issue again on the third day, the hot water was finally restored. I understand that equipment can occasionally fail, and I do not blame the staff for a problem that occurred late at night. My only suggestion would be that, in situations like this, a few kind words, an apology, and a polite explanation can go a long way toward helping guests feel valued and understood. Despite this issue, I enjoyed my stay and would still recommend the hotel because of its excellent location and overall positive experience.

Great location, fast internet, clean rooms, friendly staff and the breakfast was delicious!

Excellent location - close to the river, Rossio station, trams and many restaurants. The staff were friendly and helpful. The buffet breakfast doesn't offer a great deal of choice but we never felt that we missed anything.

Great location and very clean hotel. The room was extremely quiet for being in a downtown location. Hotel staff were very friendly. We would stay here again.