Very friendly staff - They gave us lots of water which is nice to have in Fez. Very helpful with directions. Breakfast was good too!

Great Riad and at excellent location. Staff were very helpful. Highly recommended.

My room was superb. I had the Royal room. The ceiling was so beautiful. The room looked out to the internal restaurant (from bathroom) and the outside square (rcif). This is unusual in a riad. So it was noisy until about midnight; drum banging, whistles, children, dogs, cats, people. But that i can handle. What I can't handle is building banging noises for hours during the day. I arrived from an early flight, just wanting a couple of hours sleep, while the outside square was quiet. However with constant loud banging from on site building work, I could not. It gave me a headache that I had for 2 days. I did ask the builder on day 1, after 90 minutes of banging when they would finish that day, he said 4pm, however it continued until 5.30pm. I spoke to staff/manager, his response; "what do you want me to do?" More a statement than an actual offer (I had suggested a free massage). I get that they need to do work, but it makes enjoying the hotel impossible. He did kindly offer to change my room, but I loved my room and the others were not as nice. I'd also unpacked. So...the roof terrace was not in use. I had wanted to have a breakfast or meal up there. It looked almost complete, so I guess it will be done very soon. Internally the maintenance is good. They were plastering in my stairwell too. All looked freshly painted. I booked via Expedia, lots of things are NOT included. No free shuttles, no roof terrace. Overall great room, but noisy. Great A/C & breakfast too.

Great location, relatively accessible by car, which seems rare for Riads in Fes and makes it much easier to find (Fes has many tiny, winding streets with no names, so this is easier to find as it's next to the Place Rcif). Once you've delved into the main medina, if you get lost, there are sometimes signs for the Place Rcif, which helps a lot. I would imagine that finding other Riads in the maze of the medina is a little harder. The Riad itself is stunning on the inside, our room was nice and big, and the staff was fantastic. Our only complaints were: 1) We were cold in the room. It takes several hours for the heater to heat up the room, and the staff turns it off during the day when you are out exploring. If you do stay here in December or another cold month, I recommend coming back in the afternoon to turn on the heater to warm up the room for when you return. We arrived late the 1st night and were freezing. Other nights were better as we kept the heater on for as long as possible and kept doors/windows shut to keep the heat in. 2) We only had hot water once during our 3-night stay (one morning). We tried another morning and at night, and there was no hot water at all. 3) Finally, we got a hammam/gommage in the Riad, and it was not good at all. The man barely scrubbed our bodies, which is the whole point of booking a hammam. I would say not worth it here.