Springhill Suites By Marriott Newark Downtown

Wonderful room. It was large, very comfortable, great separate sitting area, felt like a nice studio apartment. King Bed was superb! Staff were just wonderful. From the minute I walked in, to checking out, the staff greeted you warmly, made eye contact, looked like they were happy to be at work, and offered to get me water after a long day on the road. Even the security guard was nice and chatty. My husband, my dog, and myself, truly felt welcomed. I’ve been to hotels in the past where the front desk doesn’t even look at you when you arrive. So good service is very noticeable nowadays. Something simple like saying hi and making eye contact is a big deal. On checkout…It was pouring rain when we’re about to leave and we didn’t feel comfortable leaving at that time. We also had a truck full of belongings in the back bed that were going to get destroyed if we drove in the rain. The lady at the front desk extended our checkout time. So grateful we left when the rain was a little lighter.

The water fountain in the gym 😂😂😂

Location

Noise in hall

Room was well laid out, very clean. Breakfast was very good. Desk staff were friendly and very helpful.

HVAC unit was a bit noisy.

Close proximity to family we were visiting

Too close to main highway. Too noisy. Bathroom shower had no handheld component. Bed not comfortable.