Sterling Manali

1)As returning guests, we loved the superb service from the restaurant staff, who went out of their way to let us sample the local delicacies. 2) On our first day, the reception team helped us arrange a cab pickup from Bahanu Bridge, in a short notice. This saved us about 1.5 hrs in reaching the resort and allowed us to completely avoid the heavy city traffic. We truly appreciated their efficiency and helpfulness.

Our one day before pre-booked travel desk taxi never showed up next morning and their staff was unresponsive. Fortunately, the reception team arranged a local cab in half an hour so we could reach the next pcikup point for our trek on time. Great service by the reception staff, but management needs to fix the travel desk's unreliability.

great location, staff and service

some parts like gym were closed and not so clean. Also bathroom water draining needs to improve and door may be installed to prevent water coming out of shower area.

Very nice neat and cozy

Location. Through difficult entry and surrounding not good

The property is well maintained.

The service is not good. They need to improve the quality. It was very difficult to reach reception and restaurant as half of the time the phones were engaged. we have to try for half n hour to get the required things. Even after ordering a small thing such as water bottle we have to call again and again to remind them about it. Overall the service is very poor. apart from this the quality of food is not good. The quantity is very less and the taste is also not good. It’s better to eat outside than to order from hotel menu. even the breakfast buffet had very less and repetitive options with poor taste. This seems like an average hotel with average amenities. They do not stand up to the standards of Sterling group of Hotels.