Başka Resort Bodrum

La vue est très jolie, beau et original concept « style italien »,le service clientèle est rapide sur whatsap.

- La terrasse dans la chambre trop petite,les escaliers interminables, car ma chambre était situé près de la plage. - les 2 ascenseurs à prendre avant d’arriver à la réception. -le personnel, qui ne parle que le turc. Il est regrettable que personne ne puisse échanger avec les clients dans une autre langue, notamment en anglais, ce qui rend la communication difficile. Dans un établissement hôtelier de standing et accueillant une clientèle internationale, il me semble essentiel de pouvoir communiquer facilement avec le personnel afin de se sentir pleinement accueilli et accompagné. -Recevoir des bouteilles d’alcool ne me semble pas être une attention adaptée à tous les clients, notamment à ceux qui ne consomment pas d’alcool. Un petit détail qui pourrait être amélioré pour rendre l’expérience encore plus agréable et inclusive.

I have traveled to many places, and I can confidently say this was the BEST resort I have ever stayed at! Everything about our experience was exceptional, from the delicious food and impeccable cleanliness to the beautiful, spotless pool and beach. The attention to detail throughout the entire resort was truly impressive. What made our stay even more special was the incredible staff. EVERYONE was so welcoming, attentive, kind, and genuinely dedicated to making our experience unforgettable. The hospitality here is truly unmatched! I especially want to recognize Hasan, who was absolutely phenomenal! His kindness, professionalism, and attentiveness went above and beyond our expectations. He truly deserves all the recognition and appreciation from management for the outstanding service he provides. Tarek was also absolutely amazing! His warmth, kindness, and willingness to help made such a difference during our stay. It is rare to find a resort where every single staff member makes you feel so welcomed and valued. This resort has officially set the standard for all my future travels. I cannot recommend it enough, and I would return in a heartbeat! Thank you to Hasan, Tarek, and the entire team for such a memorable experience!

Every thing was good

Nothing

The food was fantastic, the main restaurant & buffet were great, including the snack kiosks during the day. The reception staff didn't explain anything about the resort on check in, we had to ask & probe for answers to get a better understanding about what was included, we didn't know what all the inclusions were, we had to keep asking to get a better understanding, we found out more info from other guests.

The staff do not speak much English, some do not speak any English at all. Communication was a big issue for us as we do not speak Turkish, we felt they would go out of their way for guests they could communicate with. The staff stopped us from using the lounges by the beach early in the morning, some guest's were allowed to reserve lounges, they could not explain the resort rules about this. We were not made aware about how many steps you have to climb around the resort, there were over 200 steps to get from our room the the beach area. I didn't feel value for money, if anything it was expensive for the type of resort it is.