Go Hotels Butuan

Convenient to mall

Excellent

Cleanliness

A bit noisy in hallway

Food is good. Serve on Time

No Bath Soft and Conditioner

Mall was literally stones throw away!

When you pay for a room you would expect that everything would be in good condition. Room 423 amongst the 5 rooms i booked for my pickleball team did not have a functional air conditioner working! We let it go since the hotel was fully booked that day- my athlete complained that the room was hot, they sent an engineering department to check and was told it was the timer- the room never got cold. Day 2, they still complained, i spoke to the front desk, her name was Cyrah Cabete, which she told me that they would have a new room to transfer to. After the tournament, the boys were expecting to move to a new room which they were told that the room was empty but not yet made up! So i complained- i told them that i should be compensated for this inconvenience! I was told that management would call me - it never happened! The only thing that the hotel provided for my athlete was a stand fan!!!! Is this how they will compensate for me when i booked 5 rooms? They gave the boys a new room on Sunday- the last day of our competition. By this time i was no longer happy! I told Front desk that i needed to speak to the Manager! Her name is Joann Christine Litera, and sad to say, she was not there- our call time at the competition was at 8 am we left at 7 am.