Midalidare Hotel & Spa

We felt like millionaires in this hotel. You get way more than you pay for. The views and nature around it are breathtaking. All of the accommodations and the food at the restaurant are classy and luxurious. The sports center makes it heaven for a sports enthusiast. Amazing brand new children’s play ground as well which makes it perfect for families with children.

The Wi-Fi connection was not the best but we were still able to make use of it.

Everything is amazing interior, nature around, wonderful spa, friendly and attentive staff, restaurant is always the top and of course excellent wine

The winetasting and the spa are very good.

- The surroundings are beautiful and peaceful, which is perfect for a relaxing getaway. - The spa center is well-equipped, offering a variety of treatments and several sauna rooms. (We did not try any of the treatments, so we can’t comment on their quality.)

- We stayed in one of the villa apartments on the hotel premises, and only upon arrival did we learn that access to the pool area was not included with our stay (there’s nothing else to do in the area…). This was not made clear in the Booking.com listing, and it’s a significant oversight, especially given that the spa is a major selling point. When we raised this at checkout, the receptionist’s response was dismissive. She insisted that it wasn’t their responsibility because Booking.com is a separate website and blamed us for misunderstanding. We tried to explain that they can provide clearer information on their listing, but the conversation was met with resistance and no real willingness to improve the guest experience. - Disappointing wine tour: Communication prior to our stay was in English, and we were offered two wine tour options via email (in English): one for 30 BGN and one for 40 BGN. We asked to book the 30 BGN tour, but were later told that only the 40 BGN option was available, so we agreed to that. When we arrived, we were surprised to find that the tour was conducted entirely in Bulgarian, despite all previous communication being in English and no mention of language limitations. When we raised the issue, the guide initially responded with attitude but eventually provided a basic summary in English. During our conversation afterwards, we asked what would have happened had we explicitly stated in advance that we needed an English tour. The guide said they would have split the group into two, suggesting that the 30 BGN tour was in fact possible, but simply not offered to us. This gave the impression that the more expensive option was pushed unnecessarily. The tour itself was underwhelming: two videos with no context, a brief overview of the wine-making process, and a disorganized wine tasting. Back in the lobby for the tasting, the guide spent the first 10 minutes selling wine to two guests instead of engaging the group.