Le confort et le luxe l’espace

Manque de condiments, de serviettes, de couette, ménage à faire mieux et réparer les éléments cassés .

Location, equpment, spacious and very nice view. All clean and decently equipped.

Basically nothing. Lot of electronic inside can make you a bit confused but it’s manageable.

The apartment is very nice and roomy. I love the storage room after room checkout

The gate key to get into the building never worked for us. We had to follow residents to get in... I think the air conditioning should be left on before arrival. It's hot summer day. It took us at least 10 minutes to figure out the temperature control and it was suffocating. The Wifi somehow only allowed 2 people to connect. If there are number limits, it should be explicit. I wish the storage information was provided earlier than guessing. We tried to get to the floor to ensure accessibility. We did not know which one as everything is written in Korean. The code provided earlier did not work. We suspect the storage area was locked out after late hours. I think it's best to list out this type of information clearly than waiting last-minute to provide all the details

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The apartment itself is very nice, modern, and well maintained, with all the amenities you could ask for. The location is fine for a short stay, although for a longer visit, I would probably prefer somewhere a little more central. Unfortunately, despite the excellent first impression, our overall experience turned out to be one of the worst we have ever had at a hotel/apt. Upon arrival, we found a significant amount of hair in the bathroom, to the point that we had to ask the staff to clean it again. They agreed, and when we left the room, we specifically informed the staff that it would be a good opportunity to take care of it. They acknowledged our request and assured us that it would be done. However, when we returned, we found the exact same hair in the exact same spots. It was immediately obvious that the bathroom had not been cleaned again at all. When we raised the issue with the staff, we received nothing but generic, standard responses. What made the situation particularly frustrating was the complete lack of concern, initiative, or accountability. Although they offered to clean the bathroom again, it was already late, and we simply wanted to enjoy our two days in Busan rather than spend more time dealing with this issue. In the end, we cleaned the bathroom ourselves. Mistakes can happen at any hotel/apt., and we would have been understanding had the staff acknowledged the oversight and made a genuine effort to resolve it. Instead, we were left feeling that our concerns simply did not matter. It is a real shame, because the property itself has a lot going for it. However, a modern, well-equipped hotel is only as good as the cleanliness and service it provides. Unfortunately, the lack of basic housekeeping standards and the staff’s indifferent attitude overshadowed everything else. A hotel/apt. with great potential, but an experience that fell far below expectations.