Holiday Inn Club Vacations The Royal Sands by IHG - All inclusive

The staff were so kind and helpful our whole trip!

Food was really good

10/10; would highly recommend

Still a Beautiful Resort, But Not Quite the Same Royal Sands We Remember We stayed over 11 years ago, and we always looked back fondly on our time there. We thought it would be a great place to take our new grandbaby, daughter, and son-in-law. The property is still lovely, although not quite the urgency in cleaning and maintenance as before. There was a rather disgusting mess in the main pool when we arrived that I immediately reported. I expected them to clear the area to clean it, but they allowed people to stay nearby while they figured out what to do. My daughter's room had a sink leak that soaked through all of her towels, and they waited until the next day to fix it. The plumbing struggled in parts of the hotel as well. The all inclusive package has a lot of upgraded charges needed in order to take advantage of a truefive star experience. The last time we stayed, we weren't upcharged for things like Titos or better wines, steak, lobster, etc., but this time, expect to pay. Also, the tipping is excessive. They actually take your room key at meals and bars, give you a "zeroed" receipt (if you stay in the all inclusive package) and then have a tip line. We typically brought pesos and tipped before, and since "tips are included," we just gave pesos here and there. With the line each and every meal, you are pressured. We spent between 50USD-70USD /day on tips. Some of the staff were nice while others were not. Security, especially, could use some work.