Gulaab Niwaas Palace

Great peaceful and quiet stay in this awesome hotel. Pool was great, staff was so nice and food was wonderful. Such a nice comfy stay in peace and quiet.

Nothing

The hotel is beautiful and has a very nice pool - a perfect place to relax after exploring Pushkar.

The bathroom was a bit run down and needs some work.

Hospitality of all the staffs. Special thanks to Mr. Nemi Chand ji for serving is nicely. Thanks to Sadiq bhai and Haroon bhai for cleaning and managing our room so nicely.

The location and Vibe was good and peaceful.

I was disappointed with my overall experience, mainly due to the poor hospitality and customer service. The air conditioner in my room was not functioning properly. When I reported the issue to the reception, I was offered different alternatives, but the AC problem remained unresolved. When I informed the receptionist again that the AC was still not working properly, his response was quite unprofessional. Instead of addressing the issue, he said, "Ma'am, we have many foreign guests. If the AC had been a problem, they would have complained." He also mentioned that foreign guests visit more often and have never raised such a complaint. I found this comparison completely irrelevant. Many foreign tourists visit during the post-September season, whereas I stayed at the property in late June, during peak summer when temperatures are extremely high. Rather than resolving my concern, the receptionist continued to justify the situation and debate the issue politely instead of offering a solution. The lack of hospitality continued even during check-out. Despite knowing about my unpleasant experience, none of the staff offered to assist with our luggage. They simply sat and watched while the two of us, both women, struggled to carry and drag our heavy bags and suitcases to the cab. Overall, I expected much better customer service and hospitality. Unfortunately, the experience was disappointing, and I hope the management takes this feedback seriously to improve guest service.