The Reef Island Resort Mactan, Cebu

Staff were lovely

We booked two rooms for a family of four and expected them to be conjoined given our kids are 13 and 10.

I like almost everything.

all the excess are too expensive, especially their food are too expensive. You have to go between lots of rocks to go snorkeling at the beach. I would like it been less rocks.

We just recently stayed at The Reef Island Resort in Mactan, and we had a fantastic experience. From the moment we arrived, the staff welcomed us with big smiles and made us feel right at home. We had to wait a little past 3pm for our check-in but Jayn at the front desk was very accomodating and kindly offered us a late check-out. Although we didn't need it since we had to check out early for our trip to Bohol. We truly appreciated the thoughtful gesture and her willingness to make our stay as comfortable as possible. The customer service throughout our stay was excellent. The front manager, I forgot his name even greeted us when we're checking-in. A special thank-you to Jed and Clayde who helped us with all our luggage. When we needed to move to another room because my husband is a light sleeper, Clayde assisted us right away and made the process smooth and hassle-free. Our room was in a higher floor and had the beautiful view of the water. The food selection was also impressive, with plenty of local and international options. My mother-in-law can be a little bit picky when it comes to food, but she genuinely enjoyed everything that was served. The trip was especially meaningful because it was my parents-in-law's first visit to the Philippines from the US. From the moment we arrived, the warm hospitality of the staff made a wonderful first impression. My parents-in-law even commented that the atmosphere in the Philippines feels different because of how friendly, attentive, and accomodating, making our stay even more memorable. Overrall, we had a wonderful time at the Reef Island resort. And I would definitely come back. I highly recommend this hotel to anyone looking for a confortable and welcoming place to stay in Lapu-lapu City. It's location is also convenient, approximately 20-30minutes away from the airport, depending on traffic. Thank you, The Reef team, for making our stay so special. We truly appreciate your outstanding hospitality! 😀🥰

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Location and facilities

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