Excellent

Nothing

We absolutely loved everything about our stay.

Thought the food was on the expensive side, if there were mid-range options that would have been nice. But food was great and restaurant was beautiful.

Very nice

Nothing

The hotel has a lot going for it: beautiful, spacious apartments, excellent facilities, three lovely pools, a great gym, very good food and a fantastic location for exploring Lisbon with children.

Unfortunately, the service consistently fell short of the 5-star standard and price. Throughout our stay, we repeatedly had to chase requests, correct billing mistakes and resolve issues that should have been handled by the hotel. Examples included eg being incorrectly charged for two bottles of wine instead of two glasses, or almost being charged twice for room service at checkout. Most concerningly, a member of staff entered our apartment despite the Do Not Disturb sign being on. The children’s playroom was also less convenient than expected due to its restricted opening hours. While the staff were generally friendly and the hotel itself is excellent, the overall experience lacked the attention to detail and seamless service expected at this price point. Rather than being able to relax, we often felt we had to manage things ourselves. With significant improvements to service and coordination, this could be a genuinely excellent family hotel.