FERGUS Club Carema Splash

Clean , beautiful views , spacious, shower was amazing

We had a emergency stay for 2 days so was in apartment with lots of steps was hard for my husband’s disability but this was no fault of the hotel like I said it was booked day before for emergency,

Staff when above and byond to help us, even asking if our little boy needed help with him being ill.

Buffet : varié et équilibré, viande et poisson cuit au moment. Personnel sympathique. Cadre très joli et reposant.

Le linge de lit : protège matelas mis à l'envers et avec des cheveux et draps un peu jaunis. Réparer certaines choses : distributeur de papier toilette mal fixé, idem pour le miroir grossissant. Volets un peu vétustes

The beach is the standout, and it's only about twenty metres downhill from the bottom gate. It's sheltered, excellent for swimming, and you can hire paddleboards, kayaks, pedalos and loungers, or snorkel. We ended up spending most of our time there. The kids' splash park was genuinely good. Slides, a pirate-themed area, plenty of attentive lifeguards, and we were comfortable letting our five and ten year old play there. The organised pool activities like water polo and aquacise looked well run and the people joining in were enjoying them. Reception staff were friendly and helpful throughout. We arrived early and they were clear about when the keys would be ready, and they made a point of telling us we could use the facilities both before check-in and after checkout. They were always apologetic and quick to respond when we raised things.

The main thing to know is that the photos flatter this place considerably. It presents as classy and relaxed online, and in person it's a budget resort. That gap was our biggest disappointment. The main pool is small, shallow and was noticeably murky. It felt undersized for the number of guests and was consistently crowded. When activities ran they took up at least half of it, leaving very little room for anyone else. The astroturf surround looked tatty and muddy. Sunloungers were roughly ninety percent reserved with towels from early morning despite the hotel's own rules against it, with no enforcement, and loungers that did free up often had glasses and plates left on them for long periods. There were a lot of wasps around, which I suspect was related. The food was poor across breakfast, lunch and the snack bar. Scrambled eggs like a brick, low quality sausages, and the juices tasted more like squash than juice. Lots of soya milk but no oat or almond. The buffet space is gloomy unless you get an outside table, the floor was slippery in places, and the kitchen noise made it feel far from relaxing. The snack bar at the event space only had hot dogs and soft drinks, with nothing lighter that I could see. We were very glad we hadn't booked all-inclusive and ate out locally instead. The apartment has an induction hob but nothing to cook with, no plates, and only four glasses for a four-person apartment. I understand these are paid extras, but none of it was clear when booking, and with a supermarket round the corner we would have self-catered much more if we'd known. The safe was also chargeable. There were only two balcony chairs for a four-person apartment, so we couldn't all sit out in the evening. The television is enormous for the room and you're looking up at it from a few feet away. The bed was extremely firm, which is personal taste, but not comfortable for us.