Namu Garden Hotel & Spa - Adults Only

Luxe

Water not hot enough Cleaning the private pool. Should be done more often

Great place!

What a place this is! The grounds are absolutely beautiful with lots of flowers and animals. The room was immaculate and everything we needed. We absolutely loved our private pool and spent lots of time relaxing there and on our deck. The room service at no extra cost was also an amazing touch! We used it excessively. The food is absolutely unreal! From breakfast to dinner we didn't have a dish we didn't like. The staff were amazing too, so friendly and helpful we never felt like a burden. I organised a private dinner for my wife and the staff did an amazing job of setting everything up for me :). Amazing place and perfect honeymoon location, we will remember it forever and will return someday! Thanks for everything Namu team.

A few things, but they don't take away from the 10/10 experience we had: - We wish the parasols were waterproof and bigger, obviously it rains alot, especially in rainy season when we were there, but if the parasols were waterproof we wouldn't need to run inside. - Same issue with the chair cushions, they soak in the water which takes an age to dry, maybe get some waterproof ones - We wished the sun loungers were adjustable, would have been nice to lay fully flat. My back was killing - Our pool wasn't cleaned as often as the others, it's like they forgot about it sometimes, I had to ask for it to be cleaned These are all very minor and I would encourage people to book!

Beautiful rooms and excellent location

Very rude unfriendly staff. Supposedly a 5 star hotel but did not help with our bags on arrival and very unfriendly compared to the entirety of the rest of our Costa Rica trip where everybody was amazing! We’re not told about any of the services they had, eg. Spa or concierge/trip services. No hot water and electrical fault in our room overnight, so we had to move all of our stuff with no help and no apology. Sounds silly but if it was rated as a 4 star hotel it would have been fine. I think if this was the first place we had stayed we wouldn’t have minded so much, but the comparison was really stark. Breakfast is not good - order from a menu with no continental options and no ability to go and get your own drinks. Made it very difficult for me to even get a cup of tea.