Villa Mafalda

Sehr gepflegtes Anwesen. Schöne und sehr saubere Zimmer. Außerordentlich freundliche Gastgeber.

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Molto accogliente , pulita …

Posizione comodissima, la proprietà è curata nei minimi dettagli, e i proprietari sono persone speciali :)

The room itself was nice and the hotel lobby was very welcoming

This was not the 5-star hotel experience one would expect. Even though we booked a room it did not feel like we were valued guests of the hotel. There is a weird member system which results in that hotel guests cannot access most floors, facilities and part of the indoor pool (there was a members’ lane which was 1/3rd of the pool). We had to pay extra for everything, food and laundry services were ridiculously priced (€14 for 3 pairs of panties) and the room missed basic amenities such as an ironing set and a coffee machine. Finally, some staff members were very rude. We had fragile luggage and we asked the staff to store it safely. After this they put this luggage on the counter very roughly after which it almost broke. We mentioned this was not how they should handle it and they did not even apologise! The other staff members were very kind, but this felt super unprofessional. If you wish to have a true 5 star experience do not book this hotel, or be prepared to pay extra for everything