Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Idéal pour les animaux de compagnieAmenez tous vos amis et votre famille, même les amis à poils
Une expérience de premier planUne propriété haut de gamme dans ce secteur
Emplacement
Avis
4 / 10
Tout le personnel est à distance, on a reçu que des informations contradictoires. Personne sur place pour aider et résou
Un badge pour 4 personnes alors qu’il y a besoin du badge pour accéder aux ascenseurs, à l’étage (24) de la chambre, puis à la chambre. Quand nous avons demandé une clé supplémentaire on nous en a promis une pour le lendemain. La clé n’est jamais arrivée. En demandant à nouveau le lendemain on nous a dit que personne ne pouvait nous apporter de clé supplémentaire avant la fin de notre séjour.
2 / 10
VERY BAD EXPERIENCE AND EXTREMELY POOR SERVICE... CHARLES HOPE IS SIMPLY HOPELESS!!!
Location was good incl. being on 28th floor with beautiful view on the Mersey River
Interior of apartment was well-designed and could have been really good if no major issues such as no hot water during 4 days, temperature of 27°C with no A/C, no repair of the dishwasher although we stayed there for 10 days, etc. (and these are only the major issues we faced) would have happened or would have at least been solved.
Only good surprise was the unexpected cleaning service after 7 nights!
Showing consideration to the clients, especially for a stay of 10 nights, would probably help meet the customer's expectations. Here are the main problems we encountered:
- No hot water when we checked in and it was repaired only after 4 nights!!
- One evening, the only badge/key we had didn’t work and therefore didn't allow us to enter the apartment for 1 hour or so when after several phone calls the building's concierge finally opened it with a master key/badge!!
- Dishwasher didn't work and wasn't repaired in spite of our numerous phone calls... thus we ended up with having to wash our dishes manually and during our entire stay (10 days)!
- Even late August the temperature in the apartment was 27°C when we came back in the late afternoon or evening... this was due to floor-to-ceiling windows... which is ok if there would be air conditioning or at least the windows could fully open rather than only be left ajar... unfortunately this was not the case and we had to spend 10 nights in the heat with only one small fan (we asked for additional fan for the second bedroom but never got it!!).
- Several crockery items were not enough (in particular we had only 3 glasses for 4 persons) and some cooking utensils were not compatible with the cooking hob... no more comment as this can be very easily avoided!!
- Every time we phoned to the customer service I had to explain the full stories to the team member again... it seems that they didn't keep track of my previous requests and conversations.
I could add quite a few other relatively minor issues but don't want to make it even longer... so, all in all, this experience of a luxury serviced apartment (as it was displayed in the lobby) was one of our worst experiences!!!
6 / 10
Was fine, frustrating to have to reach out for instructions for entry and there being no running water.
Great location, good nearby facilities
Entry instructions weren’t clear enough, need to be if you’re a self check in property
No running water on arrival
Not enough towels for each person staying - 2 large and 2 small for 3 people…
WiFi codes didn’t work, given network wasn’t visible and instructions in apartment didn’t work
8 / 10
Highly recommend these apartments for good value, clean, comfy rooms and lovely en suites.
The apartment was clean and spacious and the bedrooms had comfy beds and lovely en suites. The AI agent on WhatsApp was responsive and helpful.
The windows didn't shut properly and the bedroom doors were without latches which mean they banged a little from the breeze from the windows. The directions were a little vague - should say it's in the Lexington building.
The apartment was clean and spacious and the bedrooms had comfy beds and lovely en suites. The AI agent on WhatsApp was responsive and helpful.
The windows didn't shut properly and the bedroom doors were without latches which mean they banged a little from the breeze from the windows. The directions were a little vague - should say it's in the Lexington building.
8 / 10Excellent·sept. 2026
Comfortable beds, well equipped kitchen area.
Slippery shower tray and water disconnected on 2 occasions. Entry fob was not available on arrival as advised. Entry system not user friendly, had to telephone for assistance only to be told fob was with Housekeeping.
9 / 10Remarquable·sept. 2026
Apartment was stunning, beautifully furnished with designer furniture. Views amazing and location was great for us
We weren’t sent the codes to access the apartment keys from the key nest and it was difficult to speak to the online support
6 / 10Moyenne·oct. 2026
Great location, good nearby facilities
Entry instructions weren’t clear enough, need to be if you’re a self check in property
No running water on arrival
Not enough towels for each person staying - 2 large and 2 small for 3 people…
WiFi codes didn’t work, given network wasn’t visible and instructions in apartment didn’t work
L’établissement Charles Hope Liverpool vous accueille dans le centre de Liverpool, à respectivement 600 mètres et 700 mètres de ces lieux d’intérêt : Royal Liver Building et Musée Western Approaches.
Équipements
WiFi/internet gratuit
Non fumeur
Animaux de compagnie acceptés
Salle de sport
Chauffage
WiFi/Internet
Adapté aux familles
Accessible par ascenseur
Check-in/out sans contact
Alarme incendie
FAQ
Le stationnement est-il inclus dans ce appartement ?
La place de parking n’est pas indiquée comme un équipement disponible dans l’hébergement Charles Hope Liverpool. Pour plus d’informations, nous vous encourageons à contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce appartement ?
Nous n’avons pas trouvé de piscine répertoriée comme équipement pour ce appartement. Voulez-vous vraiment une piscine ?
La location Charles Hope Liverpool accepte-t-elle les animaux ?
Oui! Ce appartement accepte les animaux domestiques. Pour plus d'informations, nous vous recommandons de contacter le fournisseur de réservation au sujet des politiques relatives aux animaux.
Quels équipements offre Charles Hope Liverpool?
Nous avons trouvé 10 équipements pour cette location. Cela inclut wifi/internet gratuit, non fumeur, animaux de compagnie acceptés, salle de sport et chauffage.
"Ideal location for exploring the docks, the sights and the city with amazing views across the busy estuary which was interesting in itself. Very comfortable modern and spacious apartment with identica..."
Invité vérifié
À ne pas manquer ! Prix et disponibilité susceptibles de changer.
Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Idéal pour les animaux de compagnieAmenez tous vos amis et votre famille, même les amis à poils
Une expérience de premier planUne propriété haut de gamme dans ce secteur
À propos de cette location de vacances
Charles Hope Liverpool
L’établissement Charles Hope Liverpool vous accueille dans le centre de Liverpool, à respectivement 600 mètres et 700 mètres de ces lieux d’intérêt : Royal Liver Building et Musée Western Approaches.
Équipements
WiFi/internet gratuit
Non fumeur
Animaux de compagnie acceptés
Salle de sport
Chauffage
WiFi/Internet
Adapté aux familles
Accessible par ascenseur
Check-in/out sans contact
Alarme incendie
Carte de Liverpool, Royaume-Uni
Avis et évaluations
8,1 / 10
(418 Évaluations)
Avis vérifiés à 100 %
8 / 10Excellent·oct. 2026
The apartment was clean and spacious and the bedrooms had comfy beds and lovely en suites. The AI agent on WhatsApp was responsive and helpful.
The windows didn't shut properly and the bedroom doors were without latches which mean they banged a little from the breeze from the windows. The directions were a little vague - should say it's in the Lexington building.
8 / 10Excellent·sept. 2026
Comfortable beds, well equipped kitchen area.
Slippery shower tray and water disconnected on 2 occasions. Entry fob was not available on arrival as advised. Entry system not user friendly, had to telephone for assistance only to be told fob was with Housekeeping.
9 / 10Remarquable·sept. 2026
Apartment was stunning, beautifully furnished with designer furniture. Views amazing and location was great for us
We weren’t sent the codes to access the apartment keys from the key nest and it was difficult to speak to the online support
6 / 10Moyenne·oct. 2026
Great location, good nearby facilities
Entry instructions weren’t clear enough, need to be if you’re a self check in property
No running water on arrival
Not enough towels for each person staying - 2 large and 2 small for 3 people…
WiFi codes didn’t work, given network wasn’t visible and instructions in apartment didn’t work
$$$$
Les mieux notés par les clients
8,1
(418 Évaluations)
"Ideal location for exploring the docks, the sights and the city with amazing views across the busy estuary which was interesting in itself. Very comfortable modern and spacious apartment with identica..."
Invité vérifié
À ne pas manquer ! Prix et disponibilité susceptibles de changer.
Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Idéal pour les animaux de compagnieAmenez tous vos amis et votre famille, même les amis à poils
Une expérience de premier planUne propriété haut de gamme dans ce secteur
Carte de Liverpool, Royaume-Uni
À propos de cette location de vacances
Charles Hope Liverpool
L’établissement Charles Hope Liverpool vous accueille dans le centre de Liverpool, à respectivement 600 mètres et 700 mètres de ces lieux d’intérêt : Royal Liver Building et Musée Western Approaches.
Équipements
WiFi/internet gratuit
Non fumeur
Animaux de compagnie acceptés
Salle de sport
Chauffage
WiFi/Internet
Adapté aux familles
Accessible par ascenseur
Check-in/out sans contact
Alarme incendie
FAQ
Le stationnement est-il inclus dans ce appartement ?
La place de parking n’est pas indiquée comme un équipement disponible dans l’hébergement Charles Hope Liverpool. Pour plus d’informations, nous vous encourageons à contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce appartement ?
Nous n’avons pas trouvé de piscine répertoriée comme équipement pour ce appartement. Voulez-vous vraiment une piscine ?
La location Charles Hope Liverpool accepte-t-elle les animaux ?
Oui! Ce appartement accepte les animaux domestiques. Pour plus d'informations, nous vous recommandons de contacter le fournisseur de réservation au sujet des politiques relatives aux animaux.
Quels équipements offre Charles Hope Liverpool?
Nous avons trouvé 10 équipements pour cette location. Cela inclut wifi/internet gratuit, non fumeur, animaux de compagnie acceptés, salle de sport et chauffage.
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