Expedia masks email addresses in chats with properties, so you’ll have to figure out how to get the company’s email in the first place. I was able to overcome this with my Japanese friends’ help, but without that, you may need to send an international text message! For the property, my room was non-smoking, but my neighbor smoked, so it still smelled of smoke! I don’t know if they were allowed to or not. When I arrived, some surfaces had dust, like the desk. It was very very slight and I didn’t mind it, but others may. The room cleaner for my room is very punctual on the check-out time. Make sure to check out before your appointed time else he will be upset! I did all my communication in Japanese, so I can’t comment on any English capabilities of the property. They did send check-in instructions in English. Also the room cleaner can tell you to get out of the room in English.

I try to contact Royal Heights Kikusui Station last week but have no reply. I believe there is a small battery shaver (Sanyo) left on the table in the room or in the bathroom or on the floor. If the house owner find it, please inform me and I will arrange my friend to pick it up/send it back. Thank you!