Hacienda del Rio

This is a beautiful property right on the Guadalupe River. The quaint rooms have been remodeled, and we loved the retro style. Our only issue was that we were there for four nights and our room was never serviced. We did find a cleaning lady and were able to change out our towels. The day before we left, we asked about having our room serviced and were informed that it was upon request only and even though it was late morning, it was too late to have it done that day we were told. That would have been fine if we had been made aware of that at check-in. The front desk staff was friendly when addressed, however, they are constantly standing around on their cell phones and do not greet customers or engage with customers unless addressed directly. The two maintenance guys that were on the property were super friendly and made sure to greet us and exchange pleasantries whenever passing by. The air-conditioning in the room worked well and the beds were super comfortable. Overall, our experience was good. I would just recommend training front desk, staff and implementing a cell phone usage policy in guest areas.

Nice property, sauna needed to be cleaned out. Probably hasn’t been used in a while. Pool table and shuffle board weren’t level. So balls and pucks went wherever the lean was.

The location was great, the property was clean, the rooms have been updated and the pool was nice. The staff was friendly and helpful.

Very lovely staff fun environment over the holiday weekend cute room and property