Hilton University of Florida Conference Center Gainesville

Property is nice. Room is good. The pool area is neglected. The pool needed to be cleaned.

I recently stayed at the Hilton in Gainesville and had a mixed experience. The hotel itself is beautiful, very well-maintained, and tastefully decorated. My room was clean, the bed was very comfortable, and I had a nice view of the city. One of my favorite features was the lovely courtyard with a beautiful tree surrounded by mature trees draped in Spanish moss, which created a peaceful and inviting atmosphere. Unfortunately, the service did not match the quality of the property. The front desk staff were not very attentive or welcoming. Both at check-in and check-out, they seemed bothered to assist me rather than providing a friendly greeting or making me feel like a valued guest. I also had breakfast at the hotel's restaurant, and the experience was disappointing. The service was slow and inattentive, especially considering the high prices. The coffee tasted old and muddy, which was an unpleasant start to the day. On a positive note, the hotel is conveniently located just a short drive from many excellent restaurant options, making it easy to find better dining nearby. Overall, I would recommend the hotel for its attractive accommodations, comfortable rooms, and convenient location. However, I hope management focuses on improving customer service, as a more welcoming and attentive staff would make a significant difference in the overall guest experience.

Spacious room. The sink had issues. It filled with dirt on two separate occasions for no explainable reason. I was moved to a different room where the A/C unit was incredibly noisy. But I still slept OK. The bar and lounge area is a lot of fun. Very nice bartenders. The pool is dated and needs a renovation. The concrete inside the pool is full of holes. The whole hotel looks like it could use a coat of paint and maybe some simple upgrades. Good value for the price paid and great location to University of Florida. Free parking is a PLUS!

The front desk was Amazon and helpful in adapting to all of our changes. Shula had amazing team members who were attentive and my safe us all feel Special.