Homewood Suites by Hilton Baltimore

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Overall the hotel was good. Staff were very helpful and professional. Breakfast was good and there was a good variety to choose from. Rooms were clean and staff replenished necessities. Some areas of opportunity include upgrades to the dishwasher and closet doors and my closet door was difficult to open and close and was dated. There was an experience that customers need to be compensated for and that was an unexpected power outage. Upon check in, I went to my room and immediately the power went out for about 3 hours. I was displaced during this time and spent much of the time in the lobby waiting with other guests or in the parking garage in my car. Manager on duty, Jalesha, was extremely professional and kept customers informed, including the ones that were not very nice/understanding; she tried to assist customers every way she could. Eventually the power was restored, keys had to be remade and all was well. With that being said it is important to compensate people for their time, missed events due to power failure and long waits. I didn’t understand how the adjacent Starbucks had power and kept doing business but the hotel did not. When I called to find out about compensation I was told because it was an act of God and not the hotel I would not be compensated. Hotels have insurance and I’m sure the power company will credit the time there power was out as they do with residents, therefore I as a customer should also have a credit of some sort for the inconvenience.

Me and my family had three rooms one room had to be change due to the smell and second room toilet stopped up and ac wasn't working but someone came and fixed it the next day not the day I check in. Second problem checked in nobody didn't tell us about parking and got a ticket the night before check out to pay a ticket with extras fees when nobody told us about putting our vehicle in the system. And lastly we was at the bar and one of the employees called out having the young lady Sam by herself and that wasn't right. It rained hard that day and it was super busy. Don't get me wrong she did a phenomenal job they way she did her job no complaints at all but with management somebody should had a back up to help her which she didn't need up but eventually she called for help because of the rain it got super busy. But she shouldn't have to ask for help it should be given already. Gave her a big tip will come back just for her

There were very nice staff who were always open to help at anytime! The rooms were nice and had excellent views. I loved the beds and the couch, and kitchen. Amazing hotel! I strongly recommend this hotel!