Great stay....having options for pools was great! Will book again.

Less Tulum jungle dream, more Guadalajara chic with a Chedraui across the street We arrived late at night after a last-minute Expedia rebooking, greeted not by staff but a security guard who thankfully got us into a unit. Clearly, they weren’t expecting us—the place wasn’t clean, with used towels and sheets left around. The shower design sends water spilling across the bathroom floor, and the road leading in is so cratered you’ll be grateful if your rental comes with full coverage. That said, once management got our complaints, things were cleaned and corrected by the time we came back from a day trip. The unit itself is spacious, the washer/dryer a rare gem, and having a Chedraui Selecto across the street was a big win. Safe overall (minus one sketchy encounter with men on a motorbike), but don’t expect the dreamy ‘Tulum vibe’—this feels more like a polished luxury apartment you’d find in Guadalajara, dressed up with a few Mayan-style touches. We’d come back, but with adjusted expectations.

Except for doesn't have a parking area, everything else was wonderful, comfortable, clean and beautiful, have a good location near the downtown, only the streets sourranded it are unpaved

This is always my go to. People just have to understand that they are individually owned or by the rental company ..so you cannot go to the front desk assuming you’re going to get assigned a room and checked in ..so that is something you definitely need to do prior and make sure you’re in communication with them so everything is ready when you get there. The premise is gorgeous. The amenities are great. I love the fact they have a sauna and a Jacuzzi but they definitely need to get the steam room fixed. Housekeeping is on point and each tower has its own individual either pool or sun deck as well as a pretty decent gym & the location is wonderful. Every time I go to Tulum, I play this game where I decide if I’m going to stay closer to the beach or closer to the jungle and then a lot of times either have issues with reception or power outages so I always stay here and you’re right by the city center, but you could be to the beach in a few minutes, across the street from the grocery store and quiet. Definitely get a room with a balcony or kitchen, and they are usually stocked. I will say, though that the rooms have tendency to be kind of on the darker side because the walls are painted black and I think they need more lighting.