TownePlace Suites by Marriott Montgomery EastChase

The property was updated, very clean and smelled good upon arrival. Rooms were clean, beds are a bit firm, but the rooms were mostly updated with newer decor. I love that our room had a peek-a-boo view of the lake behind it. The only complaint we had was that we asked for a room “refresh” (not a full clean) while we went out for the day and when we came back, the rooms had not been refreshed at all. No trashes emptied or towels given, so I had to empty our trashes since there’s no maid on duty during evenings. (We asked twice for this service before leaving for the day- so not sure how it was missed). Also, there were only 2 (non matching) forks in the kitchen, one of the bowls in the cabinet had not been washed and there was no creamer for the coffee. Also, we had to request a skillet (there wasn’t one in the room). Since there was no maid or house host on duty, the receptionist had to locate one for us. She found one after about a 30 minute wait. She was very helpful though. After requesting anything, we were met with prompt service and staff were very friendly. Rooms and hotel were very quaint. I wanted to do a quick load of laundry and there was no detergent to buy. This hotel can be excellent if they stay stocked with the right amenities for each room and have a house host or maid on shift 24 hours just in case guests need something. I would stay here again. It’d also be great if they had food room service and more tv channels.

Would stay here again! Convenient location!

Everything was excellent!

The suite that i reserved the first night felt dirty and the Television did not work. There was no one on duty to repair the TV so I had to pack up all of my things and move to another room which was very inconvenient the second night. I had a different room due to not needing the full suite so I had a double bedroom that room was a lot cleaner although some things did not work some things did. Their appliances in both rooms had a lot of rust and scratches. Dishes seem dirty I would never have used them, but thankfully, this trip I was not using the kitchen. It just didnt live up to the Marriott name, or the price!