The staff were the true gems of this riad. Every single one of them was genuinely kind and helpful, which is something so rare to find in any accommodation. The breakfast service was excellent, and the location is very well connected to the souks, the main square and the pickup points for major excursions, including the hot-air balloon ride and Ouzoud Waterfalls. One staff member in particular went above and beyond to make us feel safe near the riad. He accompanied us to the nearest pickup point for our hot-air balloon trip at 4 a.m. and even helped us arrange our journey back to the airport. This person truly reflects the warmth and hospitality of Marrakesh. My partner and I will definitely return to Marrakesh, and especially to this riad. Impeccable service! :)

I almost ended up canceling this place and going with another place, as there are so many choices, however, I'm so glad I didn't. The location works out really well, but I can't say enough about the staff and how accommodating they were. We arrived early before check-in at 12:00 and they allowed us to go upstairs to the terrace and eat breakfast for free. We didn't have to wait long for our room and if you're a family or need two bedrooms then pay a little extra for the suite. It was like our own little apartment at the riad. We also all got the hammam experience as well as a massage which was absolutely incredible. Buffet breakfast was very enjoyable each morning and had plenty of options. But by far our favorite part of the entire stay was Omar. He went out of his way to ensure our stay was going well, to help us with whatever we needed and was such a joy to interact with on a daily basis. I wouldn't stay anywhere else and highly endorse Riad Karmela!

Service was excellent. The staff was very friendly and helpful. A little difficult to get there only because you can’t be dropped off by taxi and you have to walk about 15 minutes to get there. Great experience overall.

Great Breakfast in Patio of Riad. Riad in the middle of Medina, perfect to go to all the souks and relevant places in Marakech