The Queens Hotel & Victoria Cloisters

great location

We had a very enjoyable 2x nights stay at the Queens Hotel.Very good riverside location,best to make sure you pre-book your parking space in advance.Very nice helpful staff,easy quick check in. The room we stayed in was very nice,very clean,could possibly benefit from having more plug sockets in room,bedside etc. Breakfast was very nice,good produce used.We also booked for the evening meal,which was very nice,good portions.All in all we had a great break and would definitely return to this hotel.

Be aware that the Victoria Cloisters apartments are in a totally separate building. This was not clear when booking with Expedia and we heard similar from other guests who had also expectes to stay in the hotel. Only because we paid £140 per night do we have the following complaints. The shower head was broken and did not stay in place, and the threat of being charged an extra £25 if we didn't wash up two glasses, one mug and a spoon, and throw away our tea bag in the bins outside, left a bad impression. If we'd have stayed in the hotel I'm sure that would have been included in the service.

Stayed for two nights in one of their superior rooms, it was very clean and had everything we needed, the bed was very comfortable. The staff were all very friendly and helpful, Breakfast was excellent, great choice, well presented and something for all tastes Will be happy to recommend this hotel