ARRIVEL Hotel Kirchheim - bisher: Novitel

Though not a fancy hotel, it had everything we really needed. It was quite modern, clean, warm and the rooms were comfortable with all the basic amenitites needed. The area is quite industrial but it is located a short taxi ride away from shops, bars, restaurants, etc. The only real problem I experienced was that the hotel were supposed to contact me on the day of my arrivial with a code for the keysafe and they never did. My colleagues who arrived a few days before also had the same problem. Fortunately, a German colleague of mine was able to contact the hotel on my behalf and obtain the necessary codes.

Overall a very nice place to stay. I had the corner suite and it was very spacious and cleanly. Check-in was quick and easy. I’ll only say that the surrounding area isn’t much. It’s a small town and very pretty but not much to do there and quite far from Munich.

Interesting check-in. If you do not e-mail the hotel 24 hours prior your late arrival you will not be able to get inside as there is a deposit box with the keys into the rooms required a code send to the e-mail earlier on. No English language option on the phone and the receptionist/ housekeeper does not speak English either. During check out next morning she wanted to charge us for the stay again and it was hard to communicate that it'd already been paid... I was also helping another guests with the keys who arrived later and did not understand German. They almost went to another hotel. Therefore, the customer service and the language barrier scores this hotel few stars down. Other than that the room was decent, clean, had a fridge, complimentary toiletries. I liked that. It is quite good when you travel far and need to sleep over for night night.

Average facility, good if you are looking for a cost saving place to stay for a short while, the staff are very friendly. The 'small' two single beds in the room were not ideal if one is on the big size :) No direct public transport to the place.