Very helpful staff

Wonderful stay! Only issue I had was finding the location. Google Maps brought us to another location but once we got to the hotel the staff was super accommodating and apologetic. The onsen was also lovely!!

This was a no frills, older hotel with nothing around but it was well maintained and clean and the staff was very friendly & helpful and spoke some English. There is a toilet & sink in the room but no tub or shower--you need to go downstairs for the shower and onsen but it's for your own private use (reserve your time to use at the front desk). The bus stop is in front of the hotel but only runs twice every hour. Within a 13-minute walk is the ropeway at Ubako which will take you down to Lake Ashinoko area where you can catch the pirate ship. Having the Hakone Freepass is highly recommended as you can use it many times on the ropeway and pirate ship as well as the Tozan buses. It also gives you discounts at various tourist attractions.

Place was very clean that private onsen was nice and the rooms were very clean . Friendly staff