Holiday Inn Express & Suites Colorado Springs AFA Northgate by IHG

Nice place to stay after a long road trip.

All good no complaints

I stayed at this property the night of July 3rd when I came into town for a work trip (I was working a 4th of July event that evening)… I was immediately impressed by how how beautiful the property was. Great beds and everything you need while away on a work trip. By July 4, I was getting ready to work my third night in a row and was moving a little slow, so I called the front desk for a possibility of a late check out. The gentleman was very nice and said due to the holiday, the latest he could accommodate that request was a checkout at 12:30 pm. I thanked him and told him that worked perfectly. Around 11:30 I had gotten out of the shower to get dressed and ready for work and the maids knocked on the door. I told them that I had requested a late checkout and then I would be out shortly and then immediately the phone rang in my room and it was a woman telling me that they weren't accommodating any late checkouts……. I explained that a gentleman named Johnathan told me that I could have a 1230 check out and had I known I would've had my stuff together, but I was in the middle of getting ready to check out and go to work that day, so it was gonna take a few few minutes.. I was very disappointed in the lack of communication as I pay for a room when I work in the city so that I can arrive centered and feeling ready for whatever the night may bring……. And this miscommunication left me flustered and rushed which is the opposite of what my needs are while I’m in town. :(

Very clean room and bathroom. Comfortable bed. Breakfast was excellent. Location was also convenient to places to go grab a bite to eat.