PARKROYAL Serviced Suites Jakarta

The staff are all kind, friendly. Room is very clean and well maintenance. Shopping mall is connected to the building so easy to do shopping and dining and Grand Indonesia is very close where you can buy branded items. Gym and pool are clean too. Wash and dryer are new which helped cleaning my clothes. The breakfast is a little disappointing for the selection of menu for this pricing. Wish to have more side dish options to eat with rices. Also, this hotel lobby is not listed of the grab pick-up-point. So every time you have to deal with drivers.

Lovely hotel, near a brand new mall. Well located. Staff are wonderful. Rooms are new and very nice. High floor, great views.

We loved the modern space of our room. All the amenities you need ate provided. Very comfortable beds and a well laid out space. Excellent location of the hotel as well - close to all the shopping, restaurants and cultural sites. Staff were amazing and extremely helpful. Highly recommended this hotel.

Had another wonderful stay at Park Royal overall. The service staff, from the doormen to the front desk and call centre team, were courteous and helpful throughout our stay. There are a few areas where the hotel could improve its operational processes: 1. Prior to check-in, we requested an additional bed and two sets of duvets as we were arriving after 10pm with a very sleepy child. While Guest Services confirmed the request, a subsequent email from the Front Desk seemed to suggest otherwise, which was confusing. Upon arrival, the room was not fully prepared, and the additional bed and duvets were only set up after we had entered the room. Unfortunately, this disturbed our child and resulted in a difficult first night. I would have expected while waiting for the room to be ready, the additional request would be part of it. 2. During our stay, requests for additional blankets and duvets took longer than expected to be fulfilled. We understand the hotel may have been busy, but there is room for improvement. 3. This was our third visit, and on each occasion there was a delay in room readiness. Most notably, on this stay, despite arriving well after 10pm, there was still a wait before the room was ready. That said, these issues would not stop us from returning. Park Royal remains one of the better family-friendly hotels we have stayed at, and we hope this feedback helps make an already good experience even better.