Residence Inn by Marriott Novato Sonoma

Location was nice since the freeway was close by

N/a

Staff - Christopher was excellent. He was polite, professional, and very helpful. thank you very much. The Inn was very clean and very comfortable.

My sister was traveling with us and had her own room booked. She received an email that the Inn was overbooked and she would not have a room here for the first night. The Inn did move her to a nearby Motel and did not charge her for that room. This was pretty inconvenient for us, but I think the Residence Inn made up for this nicely by not charging her for the room her first night and discounting her room at the Inn on her 2nd night. We understand that sometimes things happen beyond our control, but it's important how the Inn treated us when this happened. I think the Residence Inn handled this situation as well as can be expected. Thank you for that.

The size of the rooms, they are large & spacious. The staffs are all very nice & accomodating.

Breakfast was very good. Good food choices

Unless the bathroom door was completely closed, it kept swinging open to block access to the bank of drawers behind it. It would have been good if there was a safe in the room.