Sorell Hotel Rex Zürich

It was a bit noisy from street traffic with windows open but it was comfortable and breakfast and staff were good

Very friendly staff

Lovely hotel, big comfortable room with two proper chairs (yay!) and surprisingly quiet. Easy to get to the Hauptbahnhof or Central in about 5 mins on the frequent tram service. We didn't know that the breakfast was veggie (although they did offer you the chance to ask for cold sliced meats if you wanted). Didn't bother us, but it would be good to know in advance. Our only complaint (and it's BIGGIE!) is the self check-in system and their poor communication about it. We received an email about it 2 days in advance, but we were already travelling and it was difficult to do anything online. I didn't have the apparently necessary Reservation number so couldn't do the online check-in in advance. I tried ringing the hotel and was told it "would be in an email". It wasn't. In the end we cut short our visit to Basel in order to get to Zurich and check in before 5pm when we thought we would be locked out because the Reception staff go off-duty. This turned out to be entirely unnecessary, as they could have given us a code to open the front door. All the staff at the hotel were extremely friendly and helpful, but I think they don't realise that what seems to them a small, simple thing, can create panic for travellers when it's not explained clearly. During our week there, we encountered lots of other people with similar problems with check-in. Shame, because everything else was great!

Rooms ok. 20 min walk in to the old town. Uphill if coming from the train station. Reception only manned until 5pm ridiculous. Only online registration if arriving after 5pm. No idea how that works. Receptionist mentioned an app but no info about that when booking with external company. I would think that is important info to share before booking. Didn’t have breakfast as left too early. Would recommend you stay nearer The Old Town.