I am writing to provide feedback regarding our recent stay at your Denver Airbnb property, booked through Booking.com. The rental was clean and matched the online pictures, we enjoyed the comfort of a town home that is located close to downtown.

There were several issues regarding check-in. Our 1:00 PM check-in request via Booking.com was not acknowledged by your management, leading to delays. We were asked to wait until 3:00 PM, but the cleaner was still present. After further delay, we found the door handle locked and needed to use a lockbox for keys. Although apologetic, your team attributed the issue to Booking.com, despite a screenshot showing our 13:00-14:00 check-in request. Additionally, there was a $500 deposit requirement only communicated after booking and payment. We declined the offer of a $125 refund due to a more serious concern. We were informed that the cleaner was terminated for having children on the property and not preparing the rental on time. This was unsettling, given that a recently terminated individual had access to the lockbox codes. Also some further housekeeping issues: * The downstairs toilet handle needs to be held down to flush. * The upstairs sink drains slowly. * The upstairs toilet has poor flushing power. * There is mold in the upstairs bathtub and window. * The tub stopper does not work. * A case with weight loss medication and syringes was found in the freezer. * The upstairs bedroom window is missing a blind. * An electrical outlet cover is missing at the top of the stairs.