One Shot Luchana

The staff were incredibly helpful, friendly and informative, which was a great welcome to Madrid during our first few days. The hotel is right next door to a train station, making it an excellent central position. It is also nearby lots of restaurants and cafes. The room was quite small, but well designed, with good cupboard space, plus room to lay our suitcases, and two large windows opening onto small balconies so we could easily get fresh air, and increase the feeling of space. The bathroom was lovely! Good size and well decorated. The bar downstairs has good coffee.

The room was quite small, with not a lot of room to move about, but it was well designed.

Everything

Literally everything and everyone Especially the late night reception and the afternoon girl reception she was very kind

Property was in great location, had everything you need! And room was turned over daily!

The location is excellent. The staff were very nice and friendly, however not the best in resolutions over the weekend. We had the suite on the top floor, which is gorgeous with two beautiful terraces. The restaurant downstairs is also great and we had a very friendly Filipina waitress who made our breakfast experience enjoyable.

Having paid for an upgrade to the suite, we were very disappointed by the very late cleaning service each day (due to a shortage of staff), a used wine glass was not taken away for days, the bathroom sink would clog and they were not able to fix it. The AC blew cold wind right onto our heads while sleeping, and after raising the concern, we were told two days later after enquiring again that there's nothing that can be done. I caught a head cold and became sick because of it. Finally, we found another guest's used underwear in our sofa bed (found accidentally while looking for our battery pack). I had never experienced that, and it was disappointing as our expectations were high from the One Shot chain and particularly the top suite. Once the weekday staff and manager were back at work, they were truly apologetic and offered to refund our upgraded amount, so we'd pay like a normal room, which was appreciated. I do tink the hotel and team have great potential, but this was an undeniably disappointing stay for us.