our initial condo (703) , The ratings on VRBO were decent so I decided to look at the actual website and was shocked at the poor ratings, so I called the manager and upon hearing my concerns, she moved me to condo number 12, which was immaculate, updated, beautiful everything I hoped it would be and more. Walking distance to everything.

We had no complaints with the room. It was in a good location and everyone was very nice. The only issue was the people above us that came in on Friday made alot of noise. It sounded like they were dragging furniture across the floor between 4 and 5 in the morning. I would stay there again.

Overall, I was pleased with this day. It was very walkable to downtown Helen which is what we wanted. However, there are things that could be improved very easily. There were no amenities in the room at all - no hand soap or toiletries of any kind. We were able to stop at the front desk the next day for a few mini bars of soap, but it's the first time I've ever had a rental like that without any toiletries whatsoever & only soap available after asking. I don't have any real complaints about the room, but it has been oddly maintained... The walls and some of the fixtures have been painted really sloppily and it just makes it look worse than it really is. Also, the TV was a PIA to figure out. There were zero instructions of any kind. There were no kind of internet access codes or passwords. There was a DirecTV remote, but we never did figure out how to actually get to DirecTV & we're both pretty intelligent with plenty of technology experience. There is also zero instructions of any kind to do with how the room should be left - i.e. dirty towels in the tub, dishes washed, etc. A sheet of paper with some simple instructions, expectations, etc would have been very helpful.