House was great!!!!

We loved having the pool and game room.

The house is beautiful. It was great having that many rooms for a large family so we could all stay in one home. It was great having the game room for the adults and children alike and the pool. We would suggest that the website be updated because we were under the impression there might be pool Floaties available, but there were none. Also the basketball game in the game room was not there. We would suggest a pergola awning or umbrella on the back patio so we could get in the shade out of the sun while sitting outside also the website said that the back doors were available to the pool, but it didn’t state. It was the only access to the backyard we would have to go through the room and wake someone up to get to the back patio in the mornings and evenings. Also, we were charged a cleaning fee upfront that we felt like if we were charged a cleaning fee we expected it to be completely cleaned and a couple of the bathrooms had hair in them and some dust. Otherwise it was a gorgeous place quick and easy access to the things we wanted to do on vacation so all in all we enjoyed our stay.

This house is not as advertised. The pool is not functional and clearly has not been for quite some time. This was never disclosed prior to arrival, even though the check in email included details about pool use and maintenance. We had a house full of extremely disappointed kids, and would never have booked the house had we known the pool was not accessible. The small amount of water in the pool is a mosquito breeding ground, making the backyard and deck mostly unusable in the evening. The grass had also not been mowed recently. In the game room, the basketball goal in the pictures was not there, and the arcade game did not work. We were offered a full refund if we wanted to leave, we but there was literally nowhere else in Hot Springs for a large group to go on such short notice. We were given a partial refund as compensation, but it was still a disappointing bait and switch. We will find a different place to stay next year.