Experience Brisbane from New Heights

Step outside your door and find yourself connected to The Star Casino, the iconic Sky Deck, vibrant restaurants, and cosy cafés. A short stroll takes you to Queen Street Mall for premium shopping and dining, while the Neville Bonner Bridge leads straight to South Bank’s cultural precinct, lush parklands, and riverside eateries.

From sunrise strolls along the river to sunset cocktails with panoramic city views, this is Brisbane living at its finest.

Guest access
Guests have access to most of the resident facilities on Level 7 and 7m of the building & Skydeck, which may include the pool, gym, outdoor terrace, and lounge areas.

Please note that access to these amenities is managed by the building, and availability can occasionally change due to maintenance, cleaning schedules, or private events.

While we do our best to ensure your stay includes full access, we can’t guarantee that all facilities will be available during your stay — though they usually are.

Other things to note
Quick Pre-Check-In (Easy & Secure)

Because this is a self-check-in home with no on-site staff, we use a simple pre-check-in process to keep everything running smoothly for our guests and the property.

After your booking is confirmed, we’ll send you a short pre-check-in form that takes just a couple of minutes to complete. It includes:

➤ Photo ID verification (standard for many short-stay homes)
➤ $300 refundable security deposit, fully returned within 5-7 business days (depending on your bank) after checkout, provided the home is left in a reasonable condition.

This process helps us ensure a safe, well-maintained space for everyone — and allows us to offer a seamless, contact-free check-in experience.

Thanks so much for your understanding — we really appreciate it and are always here if you have questions.

Check-In & Check-Out Times

Standard check-in is from 3:00 pm, and check-out is by 10:00 am.

➤ Early check-in or late check-out requests must be submitted at least one day in advance and are subject to availability. Unfortunately, same-day requests can’t be accommodated.

If the home happens to be ready earlier on the day, we’ll always let you know — otherwise, we appreciate your understanding as our cleaning team needs adequate time to prepare the space for a comfortable stay.

We provide 1 apartment key, 1 key card by default. If you would like a second set of key, a $200 security deposit may be requested to cover any lost keys or access passes. This is also refundable post check-out if all is in order.

For arrivals after 10:00 PM, we’re happy to help arrange a late check-in. This can be done with either a $35 lockbox setup or $55 key delivery service, depending on availability at the time. Just let us know in advance so we can organise the best option for you.

Starter Supplies

We provide a starter supply of essential items to help you settle in at the beginning of your stay.

This includes basics such as toilet paper, hand soap, dishwashing liquid, and cleaning essentials. These supplies are intended to get you started and may not last for the full duration of longer stays, so guests are encouraged to top up as needed.

Parking Information

The Star Casino car park is a nearby option with the following rates:
• 30 mins – 1 hr: $30
• 1 – 2 hrs: $40
• 2 – 3 hrs: $50
• 3 – 4 hrs: $60
• 4 – 5 hrs: $70
• 5+ hrs / Daily max: $80 (resets at 6:00 am)

Membership Perks at The Star Casino:
• Gold, Platinum & Diamond: Free parking + priority spots on Level 1M.
• Bronze & Silver: Earn free parking with 5 Tier Points per visit.