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Túl puha ágybetét.

Communication was lacking. As I had heard nothing about the arrangements re key etc I phoned in the morning of arrival. I was told there would be a text forwarded telling us how to collect the key. Finally 40 minutes before arriving at Nottingham while we were driving it arrived. Went to the One Stop where the shop proprietor originally knew nothing about the property or key. Finally he smiled and produced the key. We were told the wrong apartment number in the text and caused stress to the people who were in that room when we were trying to enter. We could not access the lift because there was a mattress and other furniture in the way. We had to locate someone to move that. The information sent to me by booking.com said there was no parking. Thus my friend paid £20 for private parking but when we finally got inside the apartment we found a parking permit for the property on the table. We could not access the guest manual easily. There was a large stain on the carpet in the main bedroom. There was a large storage box in the ensuite which was smashed . The kitchen floor had a chunk out of it. The balcony door was wide open and when we tried to close and lock it it would not click into place so we had to sleep with it open all night and leave it ajar when we left the property. This caused us some stress about our safety.

Great central position 5 mins from station and short walk into town

N/A

Took 5 hours to collect key to unit. Verandah door wouldn't lock. Bathroom door handle already broken on arrival. Storage box in Bathroom damaged. Blind cords broken in 2 rooms. Bedroom carpets marked. Smell permeating throughout building from storage bins downstairs attracting insects.