illi Nuto Shinjuku

Great location - walking distance to the hub of Shinjuku. We did find the building noisy in terms of people above walking around their apartment. We have stayed as Illi TAS previously and preferred that room/layout.

We had an issue with the AC during our trip but the staff was quick to resolve and offered to refund partial parts of the stay after confirming the issue. The AC was fixed quickly and they even bought water, snacks, a cooling towel, and an extra fan as an apology. The rooms are very comfortable with lots of space, laundry, and spacious shower. Check-in was great and only took a minute.

Absolutely fantastic stay - this location can’t be beat! Literally, steps from tons of shopping, great restaurants, a 7-Eleven around the corner, and just a 3-minute walk to Shinjuku-Sanchome Station. The unit itself was clean, comfortable, and functional, with in-unit laundry. What truly made this stay exceptional was the management team and their communication. Digital check-in was a little confusing at first, but they responded right away and made everything seamless. They even went above and beyond when my husband accidentally left his computer behind after checkout — the staff found it and personally delivered it to my daughter’s nearby hotel! I can’t say enough great things about this property and the people who manage it. Their kindness and service were truly appreciated, and we will absolutely be staying here again on our next trip. Thank you for making our stay so wonderful!

We stayed two nights as a family of four. The location in Shinjuku is excellent, with Kabukicho, Hanazono Shrine and lots of restaurants a short walk away. Check-in without staff was simple, and when the smart lock played up we used the physical key without any trouble. It was a comfortable and convenient base for our first nights in Tokyo.