The house was clean, and the staff came back as we checked in to ensure we had clean linens. Second, the hot tub cleaners showed up to ensure that was good as well in the first few hours. Other than a few lightbulbs being out and the First level bathroom shower setting off the smoke alarm, it was a perfect house, great location for a fair price.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great stay at the Waterford Den in June for a 4 night family vacation - 6 adults, 18 month grandchild and 2 family dogs. We were also able to get an early check in time. :) The outside pool at the owners club was so nice to have as a perk. We spent a lot of time on the screened in porch playing games and used the hot tub every day. We also appreciated the quick drive (10 to 15 min) into Galena to explore. The property is very nice, but does have a few maintenance needs. The main impact was the fridge stopped working on our 3rd day and we had to live out of our coolers for the last 24 hours. We noticed some previous reviews about the fridge as well, so hopefully it got resolved permanently. The rental company responded right away and tried to get someone there to look at it, but they could not get there until after we checked out. We did get a $50 credit to cover the inconvenience, ice, and some food we had to throw out, which was a nice compromise. There were a few other minor things that need maintenance throughout the property that didn't really impact us, but we will mention to the owners, Overall the property is a nice, clean, comfortable, quiet place to stay with the conveniences of home. Thank you for helping us have a wonderful family vacation!

Property very nice, quiet and as listed. Lots of extra pillows and blankets which our party loved! Hot tub and check in very easy! It is a “lights off” community so lots of beautiful stars, just be careful if driving in after dark.

The host seemed great to begin with, however once we arrived and discovered that the hot tub was not in working order, her interaction was not adequate.