Amway Grand Plaza Hotel, Curio Collection by Hilton

We love the location and rooms

We love Amway

The property is well located. It’s close to food, drink and venues. The property is also gorgeous the Libby is a really cool place to just hang out and look around.

The room I stayed in the carpet was starting to come up in one of the corners.

This is a gorgeous hotel and we chose it because of the location to Acrisure Amphitheater.

The check in process was very long and aggravating. There was no early check in and we got in line at 3:45pm and check in was 4pm. Waited over 30 minutes to get to a front desk person but the room wasn’t available. They had to double check the cleaning of it. They couldn’t tell us what time it would be available. They said we would receive a text when it was ready. Waited another 30-40 minutes without a text. Finally went to the bellhop stand and a very nice gentleman was able to give us keys. There was a bar/restaurant across from check in but the wasn’t open until 4:30pm. This was frustrating. The room was very large but the bathroom was very small. Our water never got hot, warm but not hot. If we were staying more than one day I would have mentioned this. There seemed to be many weddings at the hotel or in the area so maybe this weekend was just a little unusual.

location, lobby

Waited past check-in time; never received a text when the room was ready; had to go back to the service desk. Elevators were not working. 45-minute wait for valet parking to get the car.