Hilton Garden Inn Chattanooga/Hamilton Place

Close proximity to interstate and restaurants within walking distance

Clean, comfortable room. The hotel seems well-maintained.

Towels weren't stocked in the pool room, the $50 per night security charge was a surprise as it was never mentioned at check in. Coffee in the room was decaf, 1 regular for 2 adults, 2 nights. I know these are minor things but they make a difference in how a place makes you feel.

There was a gentleman working at the breakfast station this morning (7/25). He offered to help put my bags at the table while I loaded my plate. I replied that nothing really interested me except the biscuits and they were empty.He replied with hold one moment please. Within just a couple of minutes, a woman came with a tray of fresh biscuits!! He was already back in the dining area asking folks if he could fill their coffees, bussing tables, doing anything you can think of. He came and checked on us twice during the meal. This gentleman this morning was exceptional! I wish I would have had the chance to tell him that he made my whole day!!

Check in process was less than desirable but not bad. There were 3 families in line ahead of us when we walked in. The guy at the table apologizes to all of us behind him because there was a sign stating away from desk or call this number or something (sign was taken down when the gentleman got to the desk so I was not able to read it for myself). When the gentleman working the desk finally arrived there was a lot of confusion about quite a few thing with each order. When we got to our turn, the gentleman just stares at his computer screen and asked my last name without looking up or saying hello. He spoke very little our entire transaction for check in which took about 10-15 mi minutes. Whole interaction for the 45 minute check in, he said 10words at most. It would greatly help to have someone at the front desk, even give them a chair if they need it. The front guy waited 30 min to find someone, then about 30 to Check in, second guy sent his family to go sit down since theirs also took over 30 min. That put us there 1.5 hours before even being helped.

Water leak in the wall. Woke us up. Not enough water pressure to shower, barely enough to brush teeth.