Kixby

Room size is adequate, clean, functional. Staffs very friendly.

Our room's toilet is so close to the shower that made using it uncomfortable.

If breakfast was offered, we were not made aware of it.

The non-cancellation requirement was constrictive when our family’s plans changed. Since we would have lost all our money we had to work around a situation that made me not want to use booking.com again. There was no flexibility offered to us.

Walking distance to Empire State, Times Square, Penn Station, MOMA etc. Ideal for a city stay. A good burger bar for a late bite.

Building work further along the street but staff were able to accommodate us in quieter room.

The property is stylish and well located.

The staff wasn’t very friendly. The young guy that checked us in, Jean-P?, was polite enough. Told us to be back at 1pm for early check in. At 1pm the other front desk guy said no way we could get into the room before 3. Ummm, yeah. You guys could talk to one another before you offer a room. The day before we checked out we got a text that the hotel would have no hot water from 10:30-12:30. We had a tour in Brooklyn, scheduled at 8, expected to return at 10:30 to pack up and shower. Asked for a late check out and was offered a half day rate of 200$ if I wanted a late check out. Wow, okay… just say no. I cancelled our tour so we could pack and get out before 11. I mentioned the tv never worked and the agent said try the TV button on remote. Interesting. I never thought of that!! We did. It still didn’t work. The level of annoyance displayed by front desk was quite astonishing. The ‘hospitality’ was missing. Clearly they are better suited to work in some other industry that requires less hospitable personalities. The saving grace at the Kixby is José. He was kind and patient. Offered to help. Genuinely seemed to like people and maybe even his job. He literally made the stay pleasant. Give that guy a raise and a bonus. Have him do the training for the other folks. He understands hospitality and shows it. Gracias!