The Empire Hotel New York

Location great. Also they bumped bus up to a suite with an amazing view. The room was luxe.

The resto and pool deck is pretty but not great. It actually feels a little empty and haunted. But still cool. The art deco vibe is pretty. Staff is good. But slow to check in and out. Location good.

Location was great. Room 615 was very spacious.

Room was too dark. Shades were broken and could not open so room was completely dark.

Where it was situated. The luggage storage.

From the moment you get in the lobby everything else is downhill. The room was very tired with wall paper hanging off the wall. You could see that it had not been updated in a very long time. The bathroom was very substandard with tiles missing having fell off the wall. I booked 2 superior rooms that were very different in size. No obscure glass so other rooms can see directly into your room. This meant you had to close the curtains when you got ready. The light in the room is insufficient with the curtains drawn. The roof top bar is expensive with no concession for staying in the hotel. We bought a bottle of champagne which was expensive, not chilled correctly and served in plastic glasses. This was not made clear to us when we ordered the champagne

Location is fantastic and the lobby is beautiful.

The pool is about the size of 2 hot tubs, access to the roof goes through a closet door. Room is small and musty with garage sale quality furniture. Air conditioning works poorly. The text system to get towels, ice, etc does not work, you must go to the desk. The gym smells like exhaust.