Castle Bamboo Waikīkī Hotel

Tout

Le parking dommage trop bas pour des 4x4

The rooms were clean and safe.

The food by the pool was undesirable and the staff ignored us and talked to each other.

Loved the location - easy walking distance to the beach, shops, restaurants and public transport. Our room was comfortable, as was the bed and pillows. Good shower but it was over the bath which may be of concern to people with mobility issues. Kitchenette and fridge were handy, allowing us to purchase food to prepare and eat in our room. The pool area was lovely as was the hot spa! We really liked having a bar/restaurant right next to the pool and had a lovely meal there, plus a few drinks. Loved that there were laundry facilities. Elevators were good and you didn't have to wait too long (we were on the 8th floor)

Probably the only thing was the room servicing. It wasn't clear on the booking that the room was only going to be serviced every 7 days (although we may have missed it) They were very good about providing fresh linen when requested, but you first have to take your dirty linen down to reception, then they will deliver the fresh linen some time during the day. There was an issue with communication prior to travel - hotel messaged me, I messaged back - no further communication from the hotel......

Location to Waikiki.

The hotel is looking old and run down. There is an old musty smell about the place, stained lounge in our room. The front desk staff are not very friendly and anyone can just walk in there, there is no security.