Candlewood Suites by IHG Conway

It was in a very good location and very clean

I was fine with everything until I left something. And found out they would not mail it unless I went and got the shipping label myself. I believe as much money as I paid for a room I shouldn’t have to do that. To me they should make the customer happy. I just don’t understand why they can’t charge my card and mail it to me.

Comfortable

The smell in the entrance

It was very convenient to a lot of things.

That it had renovations going on at that moment. But I know you have to do renovation sometimes. Can’t wait to stay there again so I can see what it looks like after y’all get through.

The overall size of the suite was great. The mini-kitchen facilities and provided utensils were in great shape. The look of the suite was pleasant and comfortable.

When I had booked this suite, (The booking was placed 6 months in advance) it was for a Queen-sized bed bedroom suite. When I entered the room, the bed was a full-sized bed. We spoke to the front desk and they were able to move us to another room that was listed as a Queen-sized bedroom suite, but ADA. We were told that this was the last bedroom suite available, and it also turned out to be a full-sized bed. After the first move, and 8 hour road trip, we took the room as-was and requested some form of compensation from the manager. Due to being a holiday, and a pre-paid reservation, we did not see the manager and received no compensation that we are aware of. Also, keep in mind, coffee is free, but breakfast is from the hotel pantry for a fee. I did not recall seeing this on the reservation.