Holiday Inn Columbia East by IHG

The staff was friendly and professional, and the hotel was very clean and comfortable. The location was convenient, and the check-in process was quick and easy. The breakfast was very good, and the young lady who managed the breakfast area was exceptional. She was extremely friendly, attentive, and did an excellent job making sure everyone was taken care of. She really made a positive impression on us. Overall, we had a very enjoyable stay.

There were two things I didn't particularly like about my stay. First, the fitness center was extremely small, with only a treadmill, an elliptical, and one other piece of cardio equipment. There were no free weights or strength-training equipment, which was disappointing. Second, I don't appreciate how hotels throughout Columbia significantly increase their room rates whenever the Missouri Tigers have a home football game. I experienced that during this stay. While Holiday Inn also raises its rates, I will give them credit for being more reasonable than many of the other hotels in the area, some of which charge outrageous prices. That's one of the reasons I chose Holiday Inn, and why I plan to continue staying here. However, I still find the practice of dramatically increasing room rates on football weekends frustrating. Make my hotel feedback more conciseMake my criticism sound more diplomatic Make my criticism more constructiveMake this review sound more polished

I really liked the big entryway and welcome desk. The staff was friendly and helpful even when we arrived after midnight. The breakfast was good, and had lots of variety.

The room was a little dark. The shower was a little challenging to figure out the hot water on the first try, but easier once you learned the trick. The elevators were slow.

Clean

Check in and out process had difficulties

Location but has no Breakfast bar and the restaurant is an order but with a meal plan. Not nearly as others I stayed in on this trip.

The king size mattress has an edge that feels like a saw cutting into you when sitting. All in all this Holiday Inn lacks the nice items of most IHG hotels. Should have known when attempting to reserve this facility and it did not want to give me a good rate. Booked through Booking so no points but thought I would like the facility. Sad is what I call this hotel.