Crowne Plaza Hotel Harrisburg-Hershey by IHG

Location, staff

Lack of parking that is not xalet

The staff!

The property needs upgrading.

Liked the pool was still open .. The Guest service attendants both were helpful... I got in a little early due to my train time they let me check in a hr early.

Room was clean, staff was pleasant.

The facilities weren’t as good as I would have expected for a $200/night stay — and that was the discounted rate. The valet didn’t greet us when we pulled up. He was smoking. Having said that, the valet was otherwise helpful when I got his attention and all valets were pleasant. In our room … the phone didn’t work, which made it impossible to call the front desk for support. Even though I indicated we had 4 of us in our party, we only had enough towels for 2 people. We had to leave our room to go to the front desk to request more towels because when we tried to call from my phone cell, no one answered at the front desk. The bath wash dispenser in the shower ran out on us. The towel bar fell off the wall. And the room became warm any time the air conditioner wasn’t off — the room simply didn’t hold the cool air once the system was off. Finally, the walls are paper thin, apparently, because we could hear other guests quite plainly and clearly first thing in the morning.