Ma

Ma

The free troller and the pool area Garden was nice . Location was great .

The Main Entrance not easy to access , need a bigger sign. Breakfast was ok, not too many options .The pool towels need to be replace ,too old . Not seating areas outside in the garden ,only available in the pool area.

Accueil du personnel Navettes mis à disposition Chambre côté parking : pas bruyante 15 dollars offerts par jour

La fréquence des navettes ( en avoir une toutes les 30 minutes) Le petit déjeuner est correct mais la qualité et la diversité du petit déjeuner pourrait être amélioré

Pool was nice, location was not.

The pullout coach didn't have sheets and it took over 45 minutes to get them when we were trying to get our kid in bed, the cable in our room didn't work and after we had it "worked on" still didn't work, drinks on the menu weren't served with the alcohol advertised (tequila drink advertised Silver Patron - bartender was using Espolon and said most people prefer it), bartender overcharged a drink, our $15 credit had to be requested in order to be applied (it wasn't automatic), the location of the pool is on the other side of the "T" where all of the traffic enters the island. It was way too loud. Should have some sort of wall to mitigate some of the sound.

Breakfast was good,nice and relax time.

Nothing i cant think of.

Location of the property

We had a terrible experience a) Had a DEAD lizard in the room, poor housekeeping b) Couldnt use the sofa bed owing to the dead reptile and trash in the room (attaching pics) c) The front desk and manager REFUSED to even speak or understand the topic d) all family had to manage the night on one bed... TOTAL WASTE of Money ... dont recommend this property e) Even Booking.com are NOT able to speak/connect with them or address the matter All efforts in Vain; Terrible Experience ... with No Remorse from the Hilton Team

We really liked this hotel - it was our first time to Key West and they have a convenient shuttle that takes you Duval Street. They also give you a free alcoholic beverage for each day that you say as well as bottled water. They have a clean pool and tasty food to boot. Would recommend.

n/a

The pool area was quite nice That staff was very good The room was a little older and could use some love and care but comfortable

It was all OK

The pool/hottub and the salty lime were awesome. Very friendly staff as well. Shuttle to downtown was great. Access to the others Hiltons was a plus.

Nothing really, was a great experience!

Location

The cost did no match the room . It was not a very nice room, tv did not work and the safe did not work. Older looking room , bathroom more updated. Price way too high !!! Shuttle ends too soon all for Key West :(

The pool was nice.

The beds were so uncomfortable 🥴. We both tossed and turned all night. They had just replaced the mattress. They had no support what so ever. We asked what could be done and were told nothing but cancel the reservation. We finally flipped the mattress over which was not even a side to sleep on but it was better than the soft side.

Todo

A clean, tidy and comfortable unit in a well set out site. Pool and pool bar were excellent. The free shuttle service into Key West was terrific. A very courteous, knowledgeable and friendly driver. A great employee.

I don’t like resort fees although you got a bit back with a room credit.

I like the pool the breakfast was good dinner is was good too

Free water bottles

Attitudes

The breakfast was okay but not worth the money. We only ate it because we had resort credit.

elevator was broke and had a room on the 4th floor had a pull out bed in the couch didn't have any linens took over 2 hrs to get sheets called multiple times even went down to desk twice just so we could go to sleep

Key West is always home.

Told on thing charged other.

Liked the town.

The first night we were placed in the room we didn't pay for, the bed was rock hard, the towels weren't clean. The elevator for the building room 201 had a rotted floor and was very soft to step on.

Shuttle bus

Breakfast food quality and service

Nice pool Shuttle bus

The grounds were well kept, lobby was clean

This was my wife and I ,25 th Anniversary we Stayed at the Hilton Garden inn Key West The Keys Collection. We stayed at the Hilton before and expected what you would from the Hiltons the best . This was not the case. First when we booked it stated you would receive round trip transportation to and from the airport. When I asked about this I was told that was not true .. cabs and Ubers ran from 150.00 to $211.00 . It was cheaper to rent a car. I was advised this in writing , also two complimentary bottles of water and two alcoholic or non alcoholic drinks daily .they did provided you with two bottles of water drink of water, but they gave you a $15 credit to use at the bar instead of just letting you go up and order ,That was it a $15 credit to be shared by both people ,beers cost seven dollars and mixed drinks were 12 dollars.  The room was nice but the bed was terrible,it was a old mattress with springs on one side it sagged . We addressed this with a Manager who offered to put a mattress top on the bed . We accepted that as a solution but the cover never came. We asked for a few times during our stay and it never came. Also I payed over 200 dollars per night and The Hiltons charged me to park in their hotel lot I was staying at , I am also a Hilton Honors member. The maid service was of the poorest quality I have ever seen ,it appeared to me to be just laziness or people just didn’t care to do a good job. I was told on arrival , maid service has to be requested everyday or you can request for your whole stay I did this . I would also call desk services in the morning and request maid service , My wife and I would come back 5//6 at night after our day out . and when we would return to the hotel, we would find that a room was not cleaned. I will call the front desk. They would say they would send somebody to do it immediately.

Nothing, the room they had for us to stay in, the elevator didn't work to get to the room.

The elevator not working was enough, and they didn't try to find us another room, so we left.and

Didn't eat breakfast

Room location on the back side of the facility. Noisy neighbors at 3 am.

price, comfort, location

we were locked out twice. Bar drinks were overpriced and not very good. Elevator was broken and we were on the third floor