Hilton Durham near Duke University

The location is good and serve our purpose of visiting Duke.

Nothing

I didn't have the breakfast ... My wife only wanted coffee and that wasn't worth $20 plus a tip in her case. ... An a la carte menu would be nice. ... Also, I requested a room with a bathtub in advance of my visit and asked again at the front desk when checking in if the room had a bathtub as I'd requested. I was told yes, it did. ... When I got to the room, no tub. Had to go back to the front desk, leaving my wife in the third floor room I'd been given and learned that there is indeed a list of rooms with tubs and the clerk simply hadn't checked. I eventually got a 4th floor room with a tub, but had to go through hoops with the desk and my luggage and changing rooms and moving floors, well ... The desk clerk should have checked in the first place and avoided the drama. No need for all of that, especially since I'd requested the tub when I made my reservation. On the plus side, I stayed at another hotel in Durham a month earlier, requested a tub, was sent to a room without one, then sent to another room (again with no tub) and finally sent to a 3rd room "guaranteed" to have a tub -- and it still didn't. I gave up after 3 tries and stayed in the room without a tub. ... So your staff was better than the one at the other hotel, although I'm really wondering if anyone pays attention to special requests or listens to the guests.

Clean

I don’t like the fact that you had to pay for parking in the parking lot if I’m already paying for a hotel rate why do I have to pay to park my car? that’s crazy most people drive the hotels or they rent a cars so it’s unfair to have to pay for parking.

The layout of the room. The bar/restaurant was nice and service was good. The rooms appeared clean.

No heat in the room. Asked the front desk for blankets. For the amount you pay for these rooms, it should have working air and heat. Wife had a medical procedure performed later that morning, it would had been nice for her to had been able to rest.It appeared clean