Holiday Inn Express Hotel & Suites New Iberia - Avery Island by IHG

Clean

Hotel was clean and comfortable. Bed was comfy. Front desk staff is excellent! Friendly and very helpful. Had a billing question afterwards and answered quickly.

N/A

All

All

The staff were all amiable and helpful. Coffee was available without charge at all hours. Breakfast was simple but certainly adequate: nothing customized but a buffet including a modest variety of juices, (sugared) cereals, breads, pastries, yogurts, some fruit, pancakes, jams, some preparation of eggs, sausage, biscuits and gravy - and offered at an early hour in a bright dining area off the lobby. The air conditioning was more than adequate to the challenges of a late May heat wave.

I inadvertently booked an ada room so it was likely more spacious than otherwise - but inexplicably required an elevator ride and traversing a long hall for access. (Not a problem for me but, for disabled persons, not ideal.) The electronic window shade, set about 90% closed when we arrived, was immovable. (But the view was of the parking lot and highway so no great loss.) Upon first use, the TV could not get a signal; the front desk personnel came to the room to reset the input.) The telephone in the room did not work (desired only to call the front desk about the shade and the TV.) The flexible hose on the shower head leaked and sprayed water in all directions so keeping the bathroom floor dry was a challenge.