Suburban Studios Waterloo

The location was perfect. The facilities were clean. The room was comfortable.

Convenience

No pool

Helpful staff (Jackie) very friendly and she was more than accommodating even after a few hiccups. Door malfunction, network issues resulting in computer not able to process my conf # or take payment by card the suburban studios employee stayed cool calm and collect and all the while keeping a smile on her face making light of the situation. Exhausted from long drive up from North Carolina Jackie handled me the 1st time customer of Suburban Studios like a professional. Following morning I was created by management and once again treated so plea-sent I decided to stay over for the rest of the week.

No pool at this location as

Room was clean. Good location. The front desk lady at check in was very nice and helpful. Kitchenette was nice. Room size was good. Comfortable beds. I liked the bigger sized garbage can in the kitchen.

The website we booked with states that this hotel has a pool, when they do not actually have a pool. And On the morning of checkout we were rudely awakened by staff banging on the door. When I opened the door she stated that she had to do a monthly safety check.. really! You couldn’t wait until we checked out In a couple hours? So I let her in and laid back down and not 20 mins later housekeeping was trying to enter my room, I asked what was she doing and she responded that that other staff told her we left already, it was only 9:00am, and the only other staff that was there was the lady that just did the “monthly safety check” .